Research

How to Rebuild Trust and Win the Pandemic Battle

Governments and business need to be open with people and provide clear privacy protections to encourage data-sharing to contain the coronavirus.
Lisa Quest, Douglas J. Elliott
Lisa
Partner, Oliver Wyman
Lisa is a Partner and Head of Public Sector for the UK and Ireland. She advises senior government officials on a broad range of issues, including regulation and supervision, organizational design and effectiveness. She has significant experience working with data in public sector transformational change and is fascinated by the ways it can be used to predict behavior and to build previously unimaginable new infrastructure. Lisa is also an Academic Fellow with the London School of Economics Centre for Risk and Regulation, focusing on the development of technology regulation. She is an active triathlete and on the board of the Best Beginning charity. She graduated from Western University and the London School of Economics.
Lisa.Quest@oliverwyman.com
Douglas J.
Partner, Oliver Wyman
Doug is a Partner at Oliver Wyman in New York. He focuses on public policy and its implications for the financial sector, globally. Lately, his major focus has been on data ownership, usage rights, and privacy. In line with this interest, he co-leads the Oliver Wyman Forum’s Future of Data Initiative, which explores these issues broadly and works across the public and private sectors. He was one of the authors of the World Economic Forum’s paper on Appropriate Use of Customer Data in financial services. In Spring 2019, he was a part-time Visiting Scholar at the IMF assisting them in developing their global policy recommendations on data issues in the financial sector. Prior to joining the firm, he was a scholar at the Brookings Institution. The New York Times has described his analyses as “refreshingly understandable” and “without a hint of dogma or advocacy”. Doug graduated from Harvard College magna cum laude with an A.B. in sociology in 1981. In 1984, he graduated from Duke University with an M.A. in computer science.
Douglas.Elliott@oliverwyman.com
Q&A

Digital Transformation Is a Double-edged Sword

Companies are racing to exploit data and automate. That could extend opportunity or create a wider divide between tech winners and losers, says Wharton’s Lynn Wu.
Ana Kreacic
Ana Kreacic
Chief Operating Officer, Oliver Wyman Forum; Partner, Chief Knowledge Officer, Oliver Wyman
Ana is the Chief Knowledge Officer of the Oliver Wyman Group, the Chief Operating Officer of the Oliver Wyman Forum and a Co-leader of the New York office. She advises clients in areas of strategy, offer development, and new business start-ups. Ana’s work focuses on the opportunities, uncertainties, and challenges stemming from rapidly changing data and business landscapes. She regularly convenes senior leaders to explore these complicated issues. Ana also is passionate about education, mentoring, immigrant issues, and women’s advancement initiatives, and serves on multiple boards, including Upwardly Global and the Stamford Symphony Orchestra. She graduated from the University of Maryland and the Wharton School.
Ana.Kreacic@oliverwyman.com
Pandemic Recovery

How to Build a Smart City From the Ruins of COVID

The London Data Commission is working to open up data about the capital to help regeneration and growth post-pandemic.
John Romeo
John Romeo
Managing Partner and Head of the Oliver Wyman Forum
John sits on Oliver Wyman’s Executive Committee and has over 25 years of consulting experience advising leading private and public-sector institutions. Previously, John was Head of the Americas for the firm, and established Oliver Wyman’s Social Impact program across the region. John also served as the Chair of the firm’s Inclusion Council until 2018, is an author of Oliver Wyman’s annual “Women in Financial Services” Report, and is a proud ally and champion of LGBT issues. He is a board member of Safe Horizon (the largest victims’ services agency in the United States).
John.Romeo@oliverwyman.com
Research

Why Won’t People Use Contact-Tracing Apps?

Data-sharing attitudes vary on a variety of factors, including a sense of altruism, interest in the pandemic, concerns about privacy, and trust in authorities.
Ana Kreacic, Lorenzo Miláns del Bosch
Ana Kreacic
Chief Operating Officer, Oliver Wyman Forum; Partner, Chief Knowledge Officer, Oliver Wyman
Ana is the Chief Knowledge Officer of the Oliver Wyman Group, the Chief Operating Officer of the Oliver Wyman Forum and a Co-leader of the New York office. She advises clients in areas of strategy, offer development, and new business start-ups. Ana’s work focuses on the opportunities, uncertainties, and challenges stemming from rapidly changing data and business landscapes. She regularly convenes senior leaders to explore these complicated issues. Ana also is passionate about education, mentoring, immigrant issues, and women’s advancement initiatives, and serves on multiple boards, including Upwardly Global and the Stamford Symphony Orchestra. She graduated from the University of Maryland and the Wharton School.
Ana.Kreacic@oliverwyman.com
Lorenzo Miláns del Bosch
Partner, Oliver Wyman
Lorenzo has been a Partner with Oliver Wyman for 20 years, working in the telecommunications space. He has advised some of the world leading companies in strategy, marketing, and commercial and public policy topics. Working on numerous big data and artificial intelligence-related projects has shown Lorenzo that data could be an asset and driving force of transformation for companies. At the same time, data is at the core of numerous public policy discussions. Lorenzo wants to help find the proper and dynamic equilibrium between the potential of data to create economic value and social wealth, on the one hand, and individual rights to privacy and identity, on the other. Before joining Oliver Wyman, Lorenzo was a Director with the National Economic Research Associates. Lorenzo is an avid reader of philosophy and mathematics and an ever-learning aficionado of jazz guitar. He holds a PhD in theoretical physics and a MSc in innovation management.
Lorenzo.MilansDelBosch@oliverwyman.com
Coronavirus

It’s Time We Had a Serious Talk About Contact-Tracing

How governments can win the public’s trust to share the data needed to fight the coronavirus and reopen economies.
Lisa Quest, Marjorie Buchser
Lisa Quest
Partner, Oliver Wyman
Lisa is a Partner and Head of Public Sector for the UK and Ireland. She advises senior government officials on a broad range of issues, including regulation and supervision, organizational design and effectiveness. She has significant experience working with data in public sector transformational change and is fascinated by the ways it can be used to predict behavior and to build previously unimaginable new infrastructure. Lisa is also an Academic Fellow with the London School of Economics Centre for Risk and Regulation, focusing on the development of technology regulation. She is an active triathlete and on the board of the Best Beginning charity. She graduated from Western University and the London School of Economics.
Lisa.Quest@oliverwyman.com
Marjorie Buchser
Executive Director , Digital Society Initiative at Chatham House
Marjorie leads the London-based think tank’s digital initiative, which brings together policymakers and the private sector to promote inclusive technology governance and sustainable and equitable growth, and offer solutions to emerging technological threats. Previously she was a senior strategist on digital inclusion and climate change at Purpose, a New York-based non-governmental organization, and led digital innovation projects at the World Economic Forum.
mbuchser@chathamhouse.org