Did AI Help Drive Record Spending On Black Friday?

As consumers increasingly use AI for shopping, record spending defied record-low confidence

Sixty-three percent of global consumers now use AI to find products, with adoption above 50% in nearly every major market, according to our recent research.

This Black Friday reinforced the shift: US shoppers drove a record $11.8 billion in online spending, supported by an 805% surge in AI-driven retail traffic.

A global shift in shopping behavior is taking hold, and it is beginning to redefine the entire path to purchase.

OliverWyman Forum
OliverWyman Forum