Despite Growing AI Use, Dissatisfaction In Training Rises Exponentially

Organizations need to rapidly respond to deteriorating employee satisfaction around gen AI training quality

Employees are feeling unprepared as generative AI usage at work rises. According to our research, dissatisfaction with AI training among employees increased by 200% since June 2023 — a disproportionate spike relative to AI usage up by only 50%. Laggard businesses risk both losing their employees as well as undercapitalizing on potential gains from using gen AI.