Here’s How to Make Public Transport Safer During COVID

Of those who worked from home more or for the first time, 65 percent planned to continue or were leaning toward working from home more often.

Jean-Pierre Cresci, Joris D'Inca
Jean-Pierre
Partner, Oliver Wyman
Jean-Pierre Cresci is a Partner in Oliver Wyman’s Paris office and leads the global Surface Transportation Practice. He has 20 years of professional experience as an advisor to the rail industry with a specialization in business transformation and turnaround programs, including strategic repositioning, reorganizations, and operational performance. Among Jean-Pierre's clients are some of the largest rail operators and OEMs based in Europe, North America, and Africa. He has also driven transformation and performance programs for companies in other sectors, including logistics and aerospace.
jeanpierre.cresci@oliverwyman.com
Joris
Partner, Oliver Wyman
Joris is a partner in Oliver Wyman's Transportation practice with more than 20 years of consulting experience. He specializes in maritime and rail transportation, and infrastructure, and has been active across Europe, the Commonwealth of Independent States and North America. A dual Swiss and Italian citizen with masters degrees in business administration and engineering from the Swiss Federal Institute of Technology, Joris is based in Zurich and loves to cycle in the Dolomites.
Joris.Dinca@oliverwyman.com

This article was originally published in the World Economic Forum on July 1, 2020.

As people around the world emerge from coronavirus lockdowns and return to work, the question of how to provide safe and sustainable public transport is becoming increasingly urgent. With the virus still circulating, many remain wary of using subways and buses. At the same time, operators need passenger numbers to return to healthy levels to maintain their networks. The only answer is to redesign public transport to make people feel safe. A series of recent surveys give us insight into the safety measures that really matter to passengers and could allow them to travel freely and confidently using public transport.

How do Travelers Feel?

recent Traveler Sentiment Survey by Oliver Wyman, our global management consulting firm, illustrates the magnitude of this challenge. The survey gathered responses from 4,600 people in nine countries during May. More than half (52 percent) of respondents described themselves as uncomfortable using subways and buses, putting it on a par with their discomfort attending concerts, sports events, or conferences. Of those that use mass transit regularly, 41 percent said they would use it less.

Driving seems one obvious alternative. But a mass shift to driving would make our cities even more congested and polluted than they already are, and in any case, not everyone can afford a car. Taxis or ride-shares don’t necessarily reduce the risk of infection. In our Traveler Sentiment Survey, 40 percent of the respondents who use ride-sharing said they would use it less and 52 percent of the total survey said they would be uncomfortable ride-sharing.

Working from home is another option, and one that is expected to grow. In a second survey on mobility substitutes conducted in the United States by the Oliver Wyman Forum, 57 percent of the respondents with jobs said they were working remotely more often or for the first time because of COVID-19. Of those, 65 percent planned to continue or were leaning toward working from home more often.

While this trend can work well for individuals, it’s bad news for mass transit ridership numbers and operators’ revenues. Our own forecast envisions between 80 percent and 90 percent of passengers returning by the end of the year, with full recovery not anticipated until mid-2022. COVID-19 has already left many operators cash-strapped, as ridership fell by 60 percent to 95 percent during the peaks of the infection for various urban networks. Ultimately, operators must show commuters and other users it’s safe to return if they want to maintain their mass transit systems.

Making Passengers Feel Safe

Based on the responses to our Traveler Sentiment Survey, steps such as visible hygiene measures, mask-wearing and social distancing can all help reassure passengers. We found 52 percent of respondents globally in favour of mandatory face masks, 59 percent demanding regular disinfection of cars, 49 percent supporting safety distancing marks on the ground, and 45 percent wanting limits on occupancy per car.

However, what was deemed necessary varied by country. For instance, only 20 percent of Australians interviewed felt masks were obligatory on public transport, while 76 percent of French respondents insisted upon masks. Respondents were divided on more invasive measures such as taking passengers' temperatures either before or during trips. Most in favor were Italians (52 percent), Chinese (49 percent), and Spaniards (44 percent). Least in favor were Germans (13 percent).

Operators around the world have implemented many of these measures in different ways. The Paris Metro allows limited numbers of people onto trains, and uses artificial intelligence tools to check whether people are wearing compulsory face masks.

In New York City — one of the few urban transit systems that typically operates 24/7 — subways are closing between 1 a.m. and 5 a.m. so each car can be cleaned and disinfected. New York is also experimenting with ultraviolet lamps to kill germs on subway cars and buses. In Beijing subways, infrared-imaging temperature scanners were used early on to detect riders with fevers.

Smarter Commuting, Smarter Design

Over the long haul, even after a COVID-19 vaccine is developed, technology and coordination with other sectors could help operators design smarter, more flexible schedules and routes. Mass transit operators could work with employers to coordinate capacity with the schedules of commuters. Employers could stagger start times or days off to spread out ridership over the day or week. The advantage for mass transit: Such coordination could avoid the need for some expansions, allowing money to be invested instead in maintenance, upgrades and modernization.

Some of this cooperation is already happening in connection with the virus. When New York City began opening up this month, the Metropolitan Transportation Authority asked major employers to consider offering flexible start times to employees, as this would help decrease congestion on subways and buses during traditional rush hours. Paris and the Île-de-France region restricted access to public transport at peak hours to only those required to work those hours. Employees had to produce a certificate from their employer attesting to the necessity. Such cooperation could be extended beyond coronavirus imperatives.

By incorporating artificial intelligence and advanced data collection, congestion on roads and public transit can be greatly reduced. In the United Kingdom, artificial intelligence technology is being used to detect and predict overcrowding, and to monitor and encourage social distancing. The system measures the distance between passengers in real-time and can also analyse trends in movement and distancing over time. Preventing overcrowding and ensuring safe distances could be vital in encouraging riders to return. Roughly half of our survey respondents across countries supported safety distancing marks as a necessary measure, for example.

Smarter plotting of schedules and routes can help spread out ridership, but so can well-designed subway carriages. Even before COVID-19, subway car manufacturers began offering more spacious interiors, featuring wider doors and flip-up seats. Some systems around the world have already begun to incorporate them; others will probably have to follow suit. In addition, most networks would have to add high-tech disinfection, such as ultraviolet air purification systems, ultraviolet lamp cleaning systems, and a raft of antimicrobial coatings and sprays on the market.

Touchless Payments, Safer Journeys

Mass transit also must move faster to incorporate touchless, fully digitized payment systems. Reducing the number of surfaces riders must touch and limiting contact with fare collectors are absolutely vital in this pandemic and will remain important in preventing future outbreaks. A few of the biggest mass transit networks such as London already have incorporated a touchless option. Beijing uses facial recognition tools to collect payment. New York just delayed their touchless offering until December.

Digitized payment systems are also less expensive to operate over the long haul and facilitate the flow of passengers. If public transport is to be a viable alternative to private travel options and maintain its central role in urban mobility, touchless transit must become a fundamental part of every subway system.

These extra safety measures come with higher operational costs, and transit companies will have to find ways to cover them. For the gaps between revenue and operating costs faced by most systems, additional government subsidies are likely to be part of the solution, along with higher fares — as long as they don’t undermine efforts to bring back riders.

Meanwhile, private concerns that invest in systems earn their return through concessions on operations or fees paid based on those operations. While encouraging public-private partnerships to bolster mass transit may be more important than ever, the risk to make that investment has rarely been higher given mass transit economics.

The development of a vaccine may eventually defeat COVID-19, but in the meantime, we will need to find low-risk ways to work and travel. Mass transit is an essential part of any large city today, supporting business development, employment, and tourism. Assuming the global urbanization trend continues, it will become even more necessary in the megacities of the future. While COVID-19 poses huge challenges, meeting them will ultimately better position urban systems for transportation’s future.

Jean-Pierre Cresci

Partner, Oliver Wyman

Jean-Pierre Cresci is a Partner in Oliver Wyman’s Paris office and leads the global Surface Transportation Practice. He has 20 years of professional experience as an advisor to the rail industry with a specialization in business transformation and turnaround programs, including strategic repositioning, reorganizations, and operational performance. Among Jean-Pierre's clients are some of the largest rail operators and OEMs based in Europe, North America, and Africa. He has also driven transformation and performance programs for companies in other sectors, including logistics and aerospace.

Joris D'Inca

Partner, Oliver Wyman

Joris is a partner in Oliver Wyman's Transportation practice with more than 20 years of consulting experience. He specializes in maritime and rail transportation, and infrastructure, and has been active across Europe, the Commonwealth of Independent States and North America. A dual Swiss and Italian citizen with masters degrees in business administration and engineering from the Swiss Federal Institute of Technology, Joris is based in Zurich and loves to cycle in the Dolomites.